Frequently Asked Questions

Have questions about collision repair, insurance claims, Tesla repairs, or our repair process? Find the answers below, or contact our team for more info.

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WE'RE HERE TO HELP

We understand that dealing with vehicle damage can be stressful. Whether you're filing an insurance claim, wondering how long repairs will take, or looking for a Tesla-certified repair facility, our team is here to make the process as simple as possible.

Below are answers to some of the questions we hear most often.

How long will my repairs take?

Repair times vary depending on the extent of the damage, parts availability, and your insurance provider. Minor repairs may take just a few days, while larger collision repairs can take several weeks. We'll keep you informed throughout the entire repair process.

Will my insurance cover the repairs?

If you have collision or comprehensive coverage, your insurance will often cover eligible repairs after your deductible. If another driver was at fault, their insurance may cover the cost of repairs. Our team works directly with insurance companies to help simplify the claims process.

Do I have to use my insurance company's preferred repair shop?

No. In Texas, you generally have the right to choose the repair facility you trust. While your insurance company may recommend a preferred shop, the final decision is yours.

Can you help with my insurance claim?

Absolutely. We work with all major insurance providers and can assist with estimates, communication, and claim documentation to help make the process easier.

Do you repair Tesla vehicles?

Yes. As a Tesla Certified Collision Center, we have the specialized training, equipment, and access to Tesla repair procedures required to properly repair Tesla vehicles using manufacturer-approved methods.

Do you use genuine OEM parts?

Whenever possible, we use genuine OEM replacement parts to help maintain the safety, performance, and fit of your vehicle. If alternative parts are recommended by your insurance company, we'll discuss your options before repairs begin.

Do I need an appointment for an estimate?

No appointment is necessary. Stop by during business hours for a free collision repair estimate, and our team will evaluate the damage and discuss your repair options.

Do you offer a warranty on your repairs?

Yes. We stand behind our workmanship and offer a lifetime warranty on qualifying collision repairs for added peace of mind.

Can you repair vehicles other than Teslas?

Yes. We repair most makes and models, including domestic, import, and luxury vehicles. Whether you need collision repair, paint work, or mechanical repairs, our experienced technicians are here to help.

How do I know if my Tesla needs a certified repair facility?

Minor cosmetic damage may not always require specialized repairs, but structural damage, airbag deployment, battery-related impacts, or repairs involving cameras and driver-assistance systems are best handled by a Tesla Certified Collision Center.

What should I do immediately after an accident?

First, make sure everyone is safe and contact emergency services if needed. Exchange insurance information, document the damage with photos, and then contact Sunrise Collision Center. We'll help guide you through the repair process.

Will my vehicle look the same after repairs?

Our goal is to restore your vehicle to its pre-accident condition. Using quality materials, professional refinishing techniques, and manufacturer-recommended repair procedures, we work to ensure repairs meet the highest standards.

WHY CHOOSE SUNRISE COLLISION CENTER?

From your first estimate to the final inspection, our team is committed to providing honest communication, quality workmanship, and exceptional customer service. We work with all major insurance providers, repair most makes and models, and are proud to offer Tesla-certified collision repair.

STILL HAVE QUESTIONS?

Our team is here to help. Contact Sunrise Collision Center today for answers, a free estimate, or assistance with your insurance claim.